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Return & Refund Policy

  1. This Return and Refund policy is only be applicable for Mitra10.
  2. Should there be any discrepancy of products delivered and customer wishes to exchange, return or refund, customer need to notify our Customer Service by phone 03-74506603 or email www.mitra10.com to report on the products within 3 days after receiving the goods.
    Please allow up to 7 -10 working days for your inquiry to be processed.
  3. Return/Refund of Products can be arranged under the following reasons:
    • If the product delivered is in damaged or defective
    • If the product is near expiry or expired
    • If the product is different from the order made. Products for return or refund shall be returned in its original condition, quantity and packaging as it first delivered to customer together with proof of purchase.
  4. The Customer shall be responsible for the risks and condition of the product to be returned until it reaches Mitra10 warehouse / store. Mitra10 will not be liable for any loss or damage to the product prior to its receiving by us. Customers are advised to pack the product with care to prevent any loss or damage to the product or its box / original packaging.